Before you begin, you should install Viber integration on LiveChat Marketplace www.livechat.com/marketplace/apps/viber/.
To connect LiveChat with Viber, you have to create a dedicated Viber Chatbot account for your business. Private Viber account can't be connected to LiveChat due to technical limitation.
To create Viber Chatbot account, go to partners.viber.com/account/create-bot-account and fill out the form. When Viber Bot account is created, you need to copy private Token and paste on the my.livechatinc.com/settings/applications/viber.
To test your Viber Chatbot account, scan QR code on partners.viber.com using your mobile phone and start the chat. The chat should appear in your LiveChat Platform.
To direct user directly to your Viber Chatbot account, you can use deep links. To create your deep link, use following schema viber://pa?chatURI=<URI> and replace <URI> with your Viber Chatbot URI. You can take your URI on partners.viber.com.
Here you can find more detail about deep linking and Viber.
To add link to your Viber Chatbot on your website or mobile app, you can use official Viber Badge. The recent version of badge can be downloaded here.
To get help or support, please contact us on fedyk@livechat-apps.com.
