LiveChat x Telegram

How to setup integration between LiveChat and Telegram?

  1. Install the integration on LiveChat Marketplace https://livechat.com/marketplace/apps/telegram.
  2. Open Telegram and find @BotFather.
  3. Click /start and then /newbot commands.
  4. Follow the instruction and create your Telegram Bot; at the end you will receive bot access token (e.g. 12345:abcd...xyz)
  5. Copy-paste your bot access token here https://my.livechatinc.com/settings/applications/telegram.

To get help or support, please contact developer via Telegram.

Deep Linking

Telegram bots have a deep linking mechanism that allows additional parameters to be passed to the bot on startup. It could be a user's token or ID from anouther platform.

Each bot has a link that opens a conversation with it in Telegram – https://t.me/<bot_username>. Parameters can be added directly to this link to let your bot work with additional information on the fly, without any user input. For example, you could use:

https://t.me/your_bot?start=test_parameter

Please note, that only A-Z, a-z, 0-9, _ and - are allowed.

This parameter will be visible on LiveChat customer details as telegram_start_parameter:

LiveChat Customer Details Example