Integration between LiveChat and Google Maps
How does it work?
The integration connects chats in Google Maps with LiveChat, so agents can receive and respond to messages directly from LiveChat, without needing to use a separate app. With ChatBot support, you can add quick replies and automated responses.
Setup
To set up the integration:
- Install the app on the LiveChat Marketplace
- Go to Settings / General tab, and complete General Information, Greetings and Availability sections
- To test your connection, go to Test URLs tab
- To add all places from Google Maps associated with your business, go to Locations tab
- To request verification by Google Team, click on Verify Business link. The verification is required to make your chat available on Google Maps
- To enable chat on your Google Maps, wait until Google Team complete the verification process for your business. Additionally, you'd need to request verification for each location on Locations tab. Afterwards, the button Enable Chat will appear near each location.
Testing
To test the setup, open Settings and find test URLs on Test tab.